Exhibitor FAQ's

Welcome to ALUMINUM USA 2021
Below you will find answers to Frequently Asked Questions

Wednesday, September 1 | 10:00am – 5:00pm
Thursday, September 2 | 10:00am – 3:00pm

September 1, 2021 8:30am – 5:00pm
September 2, 2021 8:30am - 2:00pm

221 S 4th St
Louisville, KY

No. Shipping and Material Handling are not the same thing. Shipping is the transportation of your items from your location to the convention center. You are responsible for hiring a transportation company for shipping your materials. Material Handling is the action of receiving your shipment at the convention center and bringing it to your booth space. Freeman is ALUMINUM USA’s official contractor and will facilitate your material handling. There is a cost associated with this—called "drayage" and you will receive a drayage bill from Freeman in your booth.

Freeman is the official ALUMINUM USA contractor and they do offer discounts for exhibitor orders placed on their website. Visit the Exhibitor Manual, Coming Soon.

Electricity can be ordered through the Javits Center and there are different levels of electricity offered to fit your needs. Access the electricity order form in the Exhibitor Manual, coming soon.

Inside the Exhibitor Manual, you will find a Checklist, which will provide all of the important due dates.

Drayage is calculated based on the weight of your items and how they are shipped. More information will be on your Freeman account – Coming Soon.

If you need help accessing your Exhibitor Dashboard, please contact Customer Service at 877-232-8845 or 203-840-5646 or email Dashboardsupport@reedexpo.com. If you have additional questions, contact your Customer Success Manager.

No. Registering as an admin on the Exhibitor Dashboard will only give that person access to the dashboard. You will have to register separately for badges. Exhibitor badge registration is now available in the Exhibitor Dashboard.

Coming Soon

This is based on the floorplan. Typically all exhibitors’ crates are returned within 8-hours of show end.

Yes. If these boxes are light enough for a single person to carry into the convention center, you are permitted to carry.

There will be WiFi- available throughout the show Floor for light use. The Wi-Fi does not replace a hardline internet connection. If you need more support, make sure to order a hardline internet connection for your booth. Access the Telephone/Internet order form in the Exhibitor Manual.

ALUMINUM USA is excited to offer exhibitors FREE Customer Invitations—personalized eVites and web banners to feature your webpage, market your presence at ALUMINUM USA and provide free registration to your customers, at no extra charge to you!

A trade show where business is conducted, attendees and exhibitors maintain professional or business casual attire.